Refund policy
Return & Refund Policy
We want you to love your Moonspot order. If something isn't right, here's how we handle it.
We Don't Ask for Returns
Our products ship directly from our fulfillment partners overseas, and return postage would cost more than the items themselves. So we never ask you to send anything back. If there's a problem with your order, we fix it with a refund or a replacement and you keep the item.
When We Refund or Replace
- Your order arrives damaged or defective
- You receive the wrong item
- Your order never arrives
Email moonspotsocial@gmail.com within 14 days of delivery with your order number, and for damage a clear photo or short video. We'll issue a full refund or send a replacement, whichever you prefer. Nothing needs to be returned.
Change of Mind
Because everything we sell is a personal care item that touches skin or hair, we can't accept returns or offer refunds for change of mind. Please check sizes, colours and quantities before ordering. If you're unsure which option is right, email moonspotsocial@gmail.com before you buy and we'll help you choose.
Cancellations
You can cancel for a full refund any time before your order is dispatched. Once it has shipped we can no longer cancel it.
Refund Timing
Approved refunds are issued to your original payment method within 5-10 business days. You'll receive an email confirmation once it's processed.
Quebec Residents
If your order is not delivered within 30 days of the delivery date stated at the time of purchase, you may cancel the contract and receive a full refund, in accordance with the Quebec Consumer Protection Act.
Contact Us
Questions about your order or this policy? Reach us anytime at moonspotsocial@gmail.com.